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Customer Service Sales Training Seminars

Customer Service Is Key To Making The Sale

Here are just some of the seminar titles used in our Sales Training programs!  These seminars are also available on DVD!

• Selling Intangibles

How do you sell something that does not exist as a tangible product? It's one thing to sell a box of soap or a car - but what if you are selling an investment, insurance coverage or some other intangible concept, agreement or service? Selling intangibles is the most challenging and usually the most rewarding sale. How do you visualize your intangible into something concrete? Learn the methods to communicate with clients and customers to make the sale.

Grant Fairley

• Circling Your Customers

Customer retention saves money and increases your bottom line. Customers who are happy are key to your word-of-mouth referrals. Discover the 15 strategies every business can use to keep customers staying with you. Circle your customers in ways that they'll never want to go anywhere else.

Grant Fairley

• Selling You

Any sale begins with a contact between you and your customer. Who you are and how you see yourself are the first steps to being effective in any sales situation. Learn the keys to understanding yourself. Identifying your strengths. Sell from your strengths in any situation.

Copyright 2008 Strategic Seminars

 - a division of McK Consulting Inc.

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Last updated: July 19, 2008