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Customer Service Leadership Seminars

Customer Service Comes From The Top Down - Leaders Must Model Great Customer Service & Show That It Is Valued!

Here are just some of our seminars on leadership topics!
 

  • When It's Your Turn To Lead - Learning How To Lead With Your Head, Your Heart & Your Hope

Remember how easy it was when we would play "We're following the leader" as children. It's a bit more complicated to lead others when we are adults.

How can you prepare yourself for leadership opportunities? Learn the big ideas of leadership that apply to all leaders - whether you're leading a few co-workers, running a non-profit or charity or if you're leading a country. Understand different leadership styles with the pros and cons of each. Find out what your natural leadership style is and how to maximize that for your group.

We also investigate the idea of servant leadership and how your attitude can disarm the most challenging members of your group.

Learn too about the rewards of leadership for you as a person.

Grant Fairley

 


  • Leaders By Fire     

There is nothing like the trials by fire to strengthen or break a leader. Learn the value to testing and challenges to improve your leadership skills. How to lead when your under pressure.

Understand The 20 Steps Of The Leader's Journey. Turning the fires that try us into the fires that show the way for your company.

Grant Fairley


  • Servant Leaders

A new look at old principles of leading by serving. In an age of corporate abuse, learn The 10 Principles of the Servant Leader that will empower you to change yourself, your company and your world.

Gary Carter, Grant Fairley


  • Defining Your Organization's Myth -

Toward Organizational Effectiveness

The organizational myth is how we see our ourselves and our organization in the big picture. Often discouraged by hard times - each organization needs to have a story that is understood and owned from CEO to newest employee to defines its identity.

Renew your organization's effectiveness and become a place the best people want to be by discovering or revitalizing your organization's myth.

Grant Fairley


  • It's Alive!

Seeing Your Organization As The Organism It Is &

How To Keep It Healthy

Organizations are often defined by flow-charts and quarterly financials. But every corporation, government department or community group is as much an organism as the people who work and serve there. The organic view of your group can allow it to be a healthy and productive place that can unleash the untapped potential trapped within the bureaucracy, traditions and rules.

Grant Fairley


  • ReVision -

A Renewal Of Your Corporate Or Group's Vision

A clear and useful vision that is meaningful to the leadership and entire team will boost your effectiveness and health as an organism. How to move your company from a "motherhood & apple pie" vision statement where no one can disagree to a purpose that motivates and equips everyone to succeed.

Grant Fairley


  • Tick-Tock - Finding The 25th Hour In Your Day

Practical seminar rooted in a commitment to service on how to make the best use of your time. How to be no only efficient but effective. Solving the email trap. Sharpening your communication skills. To delegate or not to delegate.

Finding that 25th hour in your 24 hour day. Personal balance and values as a key to use your off-work time to make your at-work time work!


  • Take Me To Your Leader

It is not always the person with President or Manager on the business card who is really the leader of an organization. Ways to identify natural leaders in your group and give them the opportunity to lead with you rather than against you.

Grant Fairley


  • Your Wilderness Years   

Most leaders experience some early successes followed by a time of waiting. The great ones come out of their wilderness experience stronger and more effective while others become bitter and eventually disappear. What makes the difference?

It may be a frustrating experience or one that enriches and prepares you to make a difference. How to survive and grow during the dry seasons of life. Learn how to win the 10 Wilderness Challenges that are waiting for you. Whether you're in the wilderness now or are in the early years of your career - learn how to welcome the wilderness.

 Grant Fairley
 


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Last updated: Tuesday, April 26, 2011