Seminars On How To Have
Great Customer Service
Increase Your Bottom
Line & Fulfill Your Mission
General Customer Service
Training Seminars
Seminars Presenters
  
10 Principles of Great Customer Service
Learn the key ideas that apply to everyone who is serving customers to
provide great customer service that will keep bringing them back ready to buy
and recommend your product or service. These are principles that everyone
in your group needs to know and to own as part of who you are.
Understanding Customer Personality Types... & How
To Keep Them Happy!
There are some general types of customers who will come into your life.
Understanding their personality types will enable you to recognize and then deal
effectively with each of the different customers in a way that makes sense to
them. Save your energy by connecting with them the way they are already
built.
Dealing With The Nightmare Customer... & How To
Keep Smiling!
You thought your day was already tough enough - then in walks "The Nightmare
Customer" who is on a mission to destroy you and anyone else in their way.
How to calm and manage the most savage beast who comes into your world - and
keep smiling!
Creating A Culture of Customer Service
Great customer service is more than a list of rules. All the do's and
don'ts will not work if you have not bought into the importance of customer
service. How do you create a culture of customer service where customer
service is caught not just taught? Learn from this seminar what creates
that positive and confident culture.
Customer Service & The Successful Sales Cycle
Sales are tough to make. So many sales are undone by bad customer
service. Many others never get to the point of sale because of a bad
customer service reputation. Others lose out on sales because of how the
customers are treated on the way to the point of sale. Without sales -
nothing happens. Without great customer service - there are many fewer
sales. Don't leave your sales in the "One That Got Away" column.
Fighting Customer Service Fatigue
People - even those who are the best in giving great customer service -
sooner or later get worn out. What can you do to prevent customer service
fatigue in your team. Extend their effectiveness through strategies that
protect your investment in those on the front lines to protect your customer
satisfaction.
Customer Service On The Phone
Great customer service on the phone has some very special challenges and
opportunities. Learn how to use the phone to make your customers feel
great while you are solving their problems. Find out how the phone can be
a productive tool to turning your customer confrontation into customer
appreciation.
Customer Service At The Counter
Face to face customer service has some unusual elements. The effort to
physically be present with you to deal with a complaint or product problem has
already added some potential for extra energy in your meeting. Will the
energy become positive or explosive? Let this seminar show you how to make
your encounter a satisfying one.
Customer Service In The Field
Customer service in the field has some special challenges. You're on
their "turf" and they know it. How do you give great customer service
without becoming a victim of the king or queen in their castle who want to say -
"Off with his head!."
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